Delivery & Refund Policy
We send all our packages either 1st class recorded or special delivery, unless otherwise specified. The Royal Mail tends to take 1-2 days on 1st and next day on special delivery (within the UK). You will be e-mailed your tracking when the order has been dispatched.
Monday to Saturday we aim to dispatch orders received before 3pm that day, Sunday placed orders will be dispatched on the Monday. Please bear in mind that Friday posted deliveries may not arrive until the Monday.
Spend Amount Postage Charge
£0 – £20 £1.00
£20 – £100 £3.00
£100 and above FREE
At Lady and the Stamp we want you, our customer to be completely satisfied with our service and stamps.
Our refund policy is simple and we always aim for our stamps to be of the highest quality, but as anyone can appreciate there are a lot of stamps to count and sort.
If for any reason you are not happy with the order or service provided, please contact us within 7 days of receiving the order and we will work with you to resolve any issue.
If you have to return the items, we will require the return of goods to be within 30 days of purchase date and you will be liable for the shipping cost of returning goods to us, recommending that you use a signed delivery service as we cannot be held responsible for failure of the return of goods to us.
To aid us with locating your original order details, please include your order number, name and address ordered under and the reason for return.
We will then refund the cost of goods ordered excluding original delivery within 5 working days of receipt of any items minus any stamps that are not fit for purpose or are missing.